Frequently Asked Questions

Black Swan State Theatre Company of WA’s office is located at:

State Theatre Centre of WA
Level 1, 176 William St, Perth
Perth WA 6000 Australia

Our office is open 10:00 – 5:00pm, Monday – Friday. There is a buzzer to entry on William St, next to Chi Cho Gelato.

You can purchase tickets to Black Swan online or in person at one of the following box office locations:

State Theatre Centre:

174 - 176 William Street
Perth, WA 6000
Australia
Mon – Fri: 10AM to 5PM

Phone: (08) 6212 9300
Email: tickets@blackswantheatre.com.au

His Majesty’s Theatre:

825 Hay Street
Perth, WA 6000
Australia

Mon – Fri: 9AM to 5PM, Sat: 10AM to 5:30PM

Subiaco Arts Centre:

180 Hamersley Road
Subiaco, WA 6008
Australia
Mon – Fri: 9AM to 5PM

To book online, head to our What's On page here.

There are vibrant and diverse hospitality options around the State Theatre Centre which you can view here.

We will endeavour to accommodate your needs as best as we can to make your visit enjoyable. To discuss what you need please contact us on (08) 6212 9300 or email us at tickets@blackswantheatre.com.au. For more information about our accessibility services visit our page here.

If you feel unwell before a show, we ask that you please stay home in order to keep our community safe. Please contact us by email or phone prior to the show and we can assist with a credit on account or gift voucher that can be used towards a future Black Swan show.

You can reach the Black Swan ticketing team at tickets@blackswantheatre.com.au or call our office at 08 6212 9300. We're open Monday - Friday 10:00am - 5:00pm.

If you have lost your ticket, we will reprint it for collection at the venue on the evening of the performance, this may incur a fee of $3.95 per ticket.

To arrange this, please contact tickets@blackswantheatre.com.au.

Please try searching your email for "Your tickets". When making a booking you will receive two emails. One is an order confirmation detailing your payment and show dates. The second (which can take up to half an hour to arrive) will be an email with the subject "Your tickets". The second email will contain QR codes that usher will need to scan to gain entry to the theatre. Digital tickets can be scanned off your mobile device.

Requests for refunds and exchanges will be granted at the discretion of Black Swan in accordance with the LPA Ticketing Code of Practice, and may incur a small fee of $3.95 per transaction. For more information about our refund and exchange policies, please visit our Ticketing Terms and Conditions page.

To enquire, please contact tickets@blackswantheatre.com.au

As part of the terms and conditions of service, you will need provide your name and phone number or email address as a minimum requirement. If you are purchasing tickets online, you will need to provide a mailing address, please be aware that we will not post tickets to an overseas address. You can read more about our Privacy Policy here.

If you are having trouble logging in, you can reset your password via our Login page here.

Each show has a different age recommendation and not all shows may be suitable for someone under the age of 18. You can see the recommended age for a show in the Event Details section on the show's play page. Please ensure the show is suitable for the age of your child before booking.

For any expressions of interests for work experience or internships please contact us at hello@blackswantheatre.com.au

As the state theatre company, Black Swan is engaged with the theatre communities of Western Australia and around Australia. We welcome artists and maintain programs to provide access and support for local performers and others. Further information can be found here.

Black Swan is always keen to hear from new creative artists. Contact our Company Manager, Chantelle Iemma at c.iemma@blackswantheatre.com.au

We would love to hear what we’ve done well and where we can do better. You can send any feedback you have to hello@blackswantheatre.com.au. If required, our complaints handling policy can be found here.